Managing Organisational Knowledge Assets

In this examination of the management of organisational knowledge assets, a distinction is made between Information Management and Knowledge Management, presented as the management of the organisational environment within which intellectual assets are fostered and encouraged. This supportive environment calls for computer systems that connect employees and facilitate the retrieval and transfer of stored knowledge. Knowledge is presented, not as a collection of facts, but as a dynamic, evolving concept, the creation and management of which involves many different processes. Three interdependent knowledge processes are identified: knowledge creation, knowledge use and reuse, and knowledge aggregation. As the support of each process requires different IT resources, a comprehensive IT infrastructure, containing several core capabilities, is required to achieve greater success in supporting the creation, use and aggregation of knowledge in pursuit of business value in different